Frequently Asked Questions
FAQ
To place an order, follow the steps below:
1. Search for an item using the search bar.
2. Click “Add to cart” button on the products you wish to purchase.
3. Confirm your shipping address on the “Shipping Address” page and click “next” button.
4. Then pay at checkout.
Need help placing an order? Call: +234 814 909 3527
Waltson Global Synergy Nig Ltd offers various kind of
Payment Methods as shown below: –
1. Credit Card
Via (Visa or Mastercard / Verve)
Via (Opay / USSD / Apple Pay)
2. Online Bank Transfer
Bank: Union Bank
Bank Account: 0200091535
Account Name: Waltson Global Synergy (Nig) Ltd
After you made the payment, please send us the payment receipt
You may scan and email us the receipt to Email Address: [email protected]
Note: Your purchased products will not be delivered until we have the payment confirmation.
Prices on our website are not negotiable. For the best offers and promotions check our homepage and also follow us on social media.
There are no hidden costs or charges when you order from our website. All costs are 100% visible at the end of the checkout process.
Waltson Global Synergy (Nig) Ltd offers free shipping within Lagos mainland only and orders to Lagos Island will have shipping charges applied based on customer’s delivery address. Please contact our Sales Team and they will assist you.
Method of shipping will be determined by Waltson Global Synergy (Nig) Ltd. If customers request for immediate deliveries through a 3rd party delivery service (DHL, Bike, etc.), the cost of shipping shall be borne by the customer.
Yes, our delivery agent will contact you to confirm your availability and exact location. Also, we will send you an email with details of the delivery agent when your package is out for delivery. You can also pickup at our designated locations.
You must refuse to accept the delivery of an open package, as we will not accept returns of unsealed packages.
Yes, we offer international delivery through DHL.
Click on “Lost Password?” and fill your email that used to register the account in the box.
Click Submit.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Yes, only if the order is still on pending status.
– Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.
– Orders that are in shipping or shipped will not be cancel.
– Refund for cancelled orders will take place within 10 working days and customers will be notified once it has been done.
All products transaction currency will be done in Nigeria Naira (#).
Delivery usually will take about 2 to 3 working days for within Lagos and 3 to 10 working days for outside of Lagos.
Yes, you can pay to us and we deliver to them as a gift
Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] or give us a call for us to clear your doubts.

